We want you to be fully satisfied with your purchase from Loravien. If something is not as expected, please review the terms below.
1. Returns
Returns are accepted within 14 days of delivery.
To be eligible for a return:
The item must be unused, undamaged, and in its original condition.
Original packaging and accessories must be included.
We reserve the right to refuse a return if the item shows signs of use or damage.
2. Non-Returnable Items
For hygiene, quality, or customization reasons, the following items cannot be returned:
Custom-made or personalized products
Discounted or clearance items
Gift cards
3. Return Process
To request a return, contact us at:
info@loravien.com
Include:
Order number
Reason for return
Photos (if the item arrived damaged or defective)
We will respond with instructions and return shipping details.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
4. Refunds
Once the returned item is received and inspected, we will notify you of approval.
If approved, your refund will be processed to your original method of payment within 5–10 business days.
5. Exchanges
We currently do not offer direct exchanges.
To exchange an item, please return it and place a new order.
Shipping Policy — Loravien
Effective Date: [Insert date]
1. Processing Time
Orders are prepared within:
1–3 business days for in-stock items
3–10 business days for handmade, made-to-order, or limited release products
Processing times may vary depending on order volume.
2. Shipping Methods & Costs
Shipping options and rates are shown at checkout.
We use reliable carriers to ensure safe and timely delivery.
3. Delivery Time
Estimated delivery times vary by location:
Domestic: 2–7 business days
International: 7–21 business days
Delivery delays may occur due to customs, weather, or carrier conditions.
4. Order Tracking
Once your order ships, you will receive a tracking number by email.
5. Customs & Duties (International Orders)
International orders may be subject to customs, duties, or import taxes determined by your country.
These charges are not included in the item price and are the customer’s responsibility.
6. Wrong Address Responsibility
Please ensure your shipping address is correct.
We are not responsible for orders shipped to incorrectly provided addresses.
7. Damaged or Lost Shipments
If your order arrives damaged or does not arrive at all, please contact us immediately at:
info@loravien.com
We will work with the carrier to resolve the issue.