At Loravien, we want you to feel confident in your purchase. If something is not what you expected, please review the refund terms below.
1. Return Eligibility
Returns are accepted within 14 days of the delivery date.
To qualify for a return:
The item must be unused, undamaged, and in original condition.
All original packaging and accessories must be included.
A proof of purchase (order number) must be provided.
We reserve the right to refuse returns that show signs of use, wear, damage, or modification.
2. Non-Returnable Items
The following cannot be returned:
Custom-made or personalized items
Sale or clearance items
Digital products
Gift cards
3. Requesting a Return
To initiate a return, contact us at:
info@loravien.com
Please include:
Order number
Item(s) you wish to return
Reason for return
Photos (if the product arrived damaged)
We will review your request and provide instructions.
Return shipping costs are the customer’s responsibility unless the product arrived damaged or incorrect.
4. Refund Processing
Once we receive and inspect the returned item:
If the return is approved, your refund will be issued to your original payment method.
Processing time: 5–10 business days after approval.
We will notify you by email when your refund is complete.
Shipping charges are non-refundable.
5. Exchanges
We do not offer direct exchanges.
To exchange a product, please request a return and place a new order.
6. Damaged or Defective Items
If your order arrives damaged:
Contact us within 48 hours of delivery at info@loravien.com
with photos of:
The damaged item
The packaging
The shipping label
We will resolve the issue.
7. Contact
If you have questions regarding this Refund Policy:
Email: info@loravien.com