1) Processing Times
In-stock items: 1–3 business days
Made-to-order / limited releases: 3–10 business days
High-volume periods or holidays may extend processing times.
2) Shipping Methods & Rates
Available carriers and rates are shown at checkout.
Free shipping threshold (if any): [e.g., Free shipping over $150]
Expedited options: [DHL Express / UPS Saver / etc., if offered]
3) Estimated Transit Times
Domestic: 2–7 business days
International: 7–21 business days
Estimates exclude processing time and may vary due to customs, weather, or carrier issues.
4) Order Tracking
You’ll receive a shipment confirmation email with a tracking number once your order leaves our studio/warehouse.
Tracking updates may take 24–48 hours to appear.
5) Address Changes & Order Edits
Requests to change address or edit an order must be made before shipment via info@loravien.com.
Once shipped, we cannot reroute packages.
6) Customs, Duties & Taxes (International)
Import duties, taxes, and fees are not included in the item price or shipping cost.
These charges are buyer’s responsibility and are determined by your local customs authority.
7) Delivery Attempts & Undeliverable Packages
If a package is returned due to incorrect address, unclaimed, or delivery refusal, we can:
Reship to a corrected address (additional postage applies), or
Refund the order minus shipping costs after it returns to us in original condition.
8) Damaged, Lost, or Stolen Packages
Damaged on arrival: Email [your-email@loravien.com] within 48 hours with photos of the item, packaging, and shipping label.
Lost in transit: If tracking shows no movement for 7 business days (domestic) or 14 business days (international), contact us; we’ll open a carrier investigation.
Marked delivered but not received (porch theft): Check with household members/neighbors and contact the carrier. We’ll assist, but we are not liable for theft after delivery is confirmed.
9) Split Shipments
Orders containing multiple items may ship in separate parcels. You’ll receive tracking for each shipment.
10) Pre-Orders & Backorders
Estimated ship windows are provided on the product page. Dates are estimates and may shift due to production or logistics factors.
11) Shipping Restrictions
We currently do/do not ship to P.O. Boxes: [Specify]
Restricted destinations/products (if any): [List if applicable]
12) Risk of Loss
Title and risk of loss pass to you upon carrier’s acceptance of the shipment. Please ensure a secure delivery location.
13) Holidays & Peak Periods
During holidays and promotions, allow extra processing/transit time. We’ll communicate notable delays on-site or by email.
14) Contact
Questions about shipping? We’re here to help.
Email: info@loravien.com